No refunds or exchanges will be accepted on bespoke furniture items that have been made to your specifications, unless there is a manufacturer fault or if the item does not meet your specifications.
Please Note: Our hand-crafted furniture is made using natural materials. This means that the materials used can be subject to environmental changes such as moisture, etc, for which we will not be held responsible.
Sizes, colours and finishes can vary slightly, due to us using reclaimed wood, so please only takes photos and samples as guides and not an accurate representation on what your furniture will look like.
Please be aware that as all of our furniture is bespoke and made-to-order, plus the fact that we only source the finest quality reclaimed wood, lead times can vary.
We aim to have your furniture made and delivered back to our showroom within 8-12 weeks from the point of order.
Lead times over festive holiday periods may be extended, but we will always keep you up to date on when you expect your order to be ready.
Please contact us with your requirements and we will always do our best to meet any deadlines that you may have.
The Really Solid Furniture Company make our furniture in our own workshops and all of our pieces undergo strict quality control processes to ensure the finest quality craftsmanship.
All of our bespoke furniture comes with a 15 year guarantee to give you peace of mind and assurance in the quality of our designs.
We also provide a commitment that should any manufacturing or structural fault occur during the guarantee period, we will either repair or replace your furniture completely free of charge.
PLEASE NOTE: The Really Solid Furniture Company cannot repair or replace furniture that has not been cared for correctly.
You guarantee will be voided if there is any sign of detergents, abrasive or other strong cleaning agents being used on your furniture.
Every piece of Really Solid Furniture is completely unique. The wood used will have individual characteristics that can lead to minor swelling or shrinkage, hairline cracks forming or minor movements as your furniture settles into its new home.
Please be aware that these changes are perfectly normal and will not affect the lifespan of your furniture. These characteristics are completely natural to wood and are not considered to be structural defects which would be covered by the above guarantee.
Your new piece of furniture is guaranteed for domestic use only and is not to be meant for commercial use (unless specifically requested by order).
Natural wear and tear ss part of a normal domestic environment and cannot be covered by our Guarantee. Similarly, Damage resulting from accidents or neglect (including scratches, watermarks, burns, tears, scuffs, indentations or damage) is not covered in your guarantee.
The Really Solid Furniture Company
15 Briars Lane,
Tel No: 01704 897 000